FAQ

1. Usage time of the product? 

• The product is warranted for 18 months but good preservation customers will be able to use 9-10 years or more (give some cases and solutions for customer visualization)

2. The thickness of the mattress? 

• Ordinary sofa 10cm, dining chair 5cm, sunbed 7cm. Price quotation will include the mattress for the product if different from the usual

3. For water hyacinth products that are termites or not?  

• Termites are well treated, if during the use of the product occurs moisture due to weather, they need to be sun-dried or use dryer to dried product. In case the customer can not handle, the company will support the customer.

4. Are outdoor products affected by sun and rain, waterlogged? 

• The product is produced for the outdoor line should be able to withstand the rain with the high side, fabric materials slip water, dry quickly so it can be used outdoors

5. Why high prices compared to products sold on the market? 

• Our products meet European and Australian export standards (with standard quality control certificate) so customers can be assured of the quality that the company has been supplying to high-class customers such as: highland, coffee Bene, Pullman 5-star hotel, Rivera Point Q7, Mia Resort (can show pictures to customers), showroom models are unique, no other showrooms have similar models (show image design the strange products, beautiful for reference) in addition to good care services, delivery, regular warranty.

6. What wood does the company use? Are there any kind of logs? 

• Melaleuca timber, if other wood, ask the guest for the details, send the price back to the guests.

7. Highlights of this product with wood and leather sofa? 

• Cheap, natural materials, new styles. Easy to guarantee, can be easily renewed (can be re-woven plastic or water hyacinth, change fabric)

8. The mattress of the outdoor furniture when it rains, it will be wet so bring it in? 

• The company uses a water slide fabric, which limits maximum water penetration into the mattress, but uses a long stretch of fabric stretching, creating a hole in the water penetrating, often using a pillow cushion guests carefully can bring, if not to stay out well, the morning sun will help the pillow to dry quickly and use next)

9. How cleaning products? 

• For rattan can wash products monthly. For hyacinth can use spray bottle to refresh the product again. If the product is too heavy, the customer will support the product.

10. How is warranty performed? 

• Taking a sample mail, ATC will respond as soon as possible, how to: repair, replace the product for the next cont or agreement of the two.

11. Does this company have its own design team and design team? 

• The company is the manufacturer, follow the customer's samples, professional design team, make sure to make any sample, can do the sample before mass production for customer check until the copper samples, images are supported from customers, the product image is the company self shot product and catalog to new

12. Image copyright issues? 

• ATC understands copyright regulations, so when choosing ATC as the supplier, ensure to provide beautiful marketing image, professional design and no problem arise copyright as other vendors

13. The highest productivity of the workshop? 

• 40 cont 40 per month

14. If you order at the time of peak yield, how would you accept the additional orders? 

• It is often difficult to achieve the highest productivity because of the seasonal sales of each region, so the merchandise often stretches all year - this is a strong point for ATC, stabilizing labor so the price of workers is also good than. If full capacity, the workshop can alternate orders and seasonal preferences of customers ensure not to affect the sale season of guests.

15. Do you accept other forms of payment, eg after 10 days? 

• Currently the company accepts only 40% deposit or L / C at sight. Depending on the value of the order, the company will discuss the customer's requirements.

16. Are you exporting to your area? 

• There are no guests wholesales at this area, hope to have the opportunity to cooperate so that products can bring to the area of ​​guests

17. Image support for website? 

• Yes, free

18. Follow the size and pattern of guests? 

• Ok

19. When foreign retail customers need to pay attention to what? 

• CBM, shipments, taxes, local charges at destination

ATC Furniture